ISO quality certification for HR

Definition, mapping and descriptions of all HR processes in order to obtain the ISO 9001 Quality certification.

Company

Construction equipment – worldwide headquarters

Situation

ISO certification is very important in the construction equipment sector.  In some European/Middle East countries, the company may not sell the machines without the ISO certification.

Objective

The long term objective is to obtain ISO certification throughout all entities and plants.
The first objective was to certify the headquarters in ISO 9001 quality, ISO 14001 environment and OHSAS 18001 safety.
I took on the HR certification in ISO 9001 Quality.

Actions

  • Mapping of all the HR processes in place, and putting a specific attention to the control points during the processes, those that are key to ensure the quality of the results delivered.
  • Suppliers, customers, input and output were clearly identified.
  • All the processes were mapped and described.
  • During the project, some improvements opportunities came to light. 
  • Presentation of those opportunities to the HR Director.

Results obtained

The audit took placed successfully and the HR department has been ISO Quality certified.

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